News Archives - 91Ѽ Retailers Association /category/news/ Driving Industry Excellence Wed, 15 May 2024 21:59:03 +0000 en-CA hourly 1 https://wordpress.org/?v=6.5.3 Changes to the RoadSafetyBC ILO Program /changes-to-the-roadsafetybc-ilo-program/ Wed, 15 May 2024 17:39:50 +0000 /?p=10521 The ARA is pleased to announce new changes to the RSBC ILO program. These changes follow last months announcements to the ILO rate categories .We continue to represent our members and work with Government toward a completely revised ILO program. On June 1, 2024, RoadSafetyBC will implement two procedural changes to improve the Impound Lot […]

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The ARA is pleased to announce new changes to the RSBC ILO program. These changes follow last months announcements to the ILO rate categories .We continue to represent our members and work with Government toward a completely revised ILO program.

On June 1, 2024, RoadSafetyBC will implement two procedural changes to improve the Impound Lot Operator Program:

1) Discontinuation of the Order for Release for Vehicles Impounded for 30 and 60 Days

• Impound lot operators will no longer 91Ѽ an Order of Release to release a vehicle to a registered owner after the expiry of the impoundment period.

• If a person other than the authorized owner wishes to collect an impounded vehicle on the registered owner’s behalf, the authorized person must present an Owner’s Authorization form issued by the Insurance Corporation of British Columbia to the impound lot operator.

2) Discontinuation of the Statutory Declaration associated with Disposals and Refuse to Issue Applications

• Impound lot operators will no longer 91Ѽ a statutory declaration on Applications for Disposal and Applications for Refuse to Issue to be processed by RoadSafetyBC.

• Application for Disposal and Application for Refuse to Issue forms will be available for impound lot operators to access on the RoadSafetyBC Information for Impound Lot Operator webpage when the change goes into effect and may be emailed directly to the Impound Lot Operator Program

• If an impound lot operator does not have access to reliable internet, the Insurance Corporation of BC may fax the form to the Impound Lot Operator Program on behalf of the impound lot operator.

Note: There may be a delay to the Motor Vehicle Act update on the BC Laws website; please refer to RoadSafetyBC website for up-to-date rate information.

If you have any questions about these changes, please contact Erin Walsh, Senior Manager, Program Design, at 778-698-5203.

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Women-Friendly Workplaces /women-friendly-workplaces/ Sun, 10 Mar 2024 22:29:55 +0000 /?p=9771 How to make your workplace work for everyone. by Andrea Jacques, Kyosei Consulting Inc. Navigating today’s work environment, especially in trades like automotive repair, brings a unique set of challenges and opportunities. With women representing a mere 1% of employees in skilled trade positions, and a hefty portion of the workforce heading towards retirement, it’s […]

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How to make your workplace work for everyone.

by Andrea Jacques,

Navigating today’s work environment, especially in trades like automotive repair, brings a unique set of challenges and opportunities. With women representing a mere 1% of employees in skilled trade positions, and a hefty portion of the workforce heading towards retirement, it’s vital to open our doors and create spaces where women can thrive. But how do we shape our workplaces to be truly welcoming to women?

The key might be simpler than we think: make workplaces genuinely welcoming for all. Here’s how.

1. Lean into Listening

Embracing genuine listening can transform our workplaces into spaces where everyone feels valued and seen. It is a fundamental building block of psychological safety—the experience of feeling included and safe to speak up, disagree openly, and communicate concerns without fear of repercussions. It is also a business imperative, because research shows that psychologically safe workplaces are safer, more productive, more profitable, and more attractive to top talent.

Resist Premature Solutions: It is crucial to resist the urge to jump in with solutions too quickly. Affording someone your full attention and really hearing them out communicates respect and value. This approach builds trust, gets to the root of challenges, and increases both the quality of solutions created and the buy-in of those who need to implement them.

Make All Voices Count: Research shows that women tend to speak less than men in work environments, are interrupted more often, and they are less likely to get credit for the ideas they present. These experiences cause women to feel undervalued and, over time, can cause them to contribute less. This directly impacts the bottom line as organizations with greater gender (and other) diversity are more productive, have higher profits and are more innovative. Ensure every person feels equally heard and valued can be as simple as a nod, asking a follow-up question, or taking time to call on everyone to contribute in a meeting. You will be pleasantly surprised with the insights they add.

2. Encourage Curiosity over Criticism

Think of curiosity as a tool for understanding your people and your business. When you turn on your curiosity, it sheds light on both problems and opportunities, allowing you to see the root causes vs. just the symptoms. Criticism turns off the flashlight. Constant criticism creates a fearful environment where people opt to keep quiet. This keeps you in the dark and leads to poor decisions and recurring frustrations. Adopting a curious mindset, particularly when facing challenges, not only untangles issues but also uplifts the team.

Embrace Mistakes as Learning Opportunities: Responding to errors with curiosity instead of blame underscores the value of learning together through challenges. When mishaps occur, adopting a posture of curiosity rather than blame transforms a potentially negative experience into a collaborative problem-solving session. It signifies that you value the learning process, acknowledging that errors can be springboards for innovation and collective growth.

Empower Collective Problem-Solving: Involving the team in problem-solving doesn’t just find you a solution; it cultivates a culture of ownership and accountability where your team feels invested in and committed to the outcomes. It helps to have a process for involving your team in problem-solving. This can be as simple as a five-minute team brainstorm at the morning staff meeting, or as robust as our Result of Note™ Systems Thinking training programs that walk teams through how to identify, prioritize, and address core recurring issues that are dragging down team wellbeing and company profits.

3. Prioritize Relationships to Improve Results

The secret to achieving great results lies in placing the building and nurturing of relationships above all else. Leaders who invest time and energy to get to know their people, understand their strengths, motivations, and challenges, and form a connection built on mutual respect and appreciation will always have higher performing teams than those who don’t.

Address the A**holes: The most important thing you can do to build a welcoming workplace is to put an end to toxic behaviours like angry outbursts, complaining, gossip, and other forms of disrespectful communication. This starts with you. Many leaders are quick to identify that their team does this stuff but are surprised to discover that they do it as well. Awareness is the first step. Email info@kyoseiconsulting with the subject line “toxic behaviour checklist” if you want to see how well you and your team are doing in this area.

Promote Friendship and Trust: Fostering friendship among team members enhances communication and collaboration, nurturing a more harmonious and productive work environment. Those company barbecues and social outings might not be directly work related, but they are an important tool for building those personal bonds of trust and connection that make people more likely to cut each other some slack when mistakes are made or have their backs when they are struggling. Trust is also crafted through consistent, truthful interactions. Leaders can model this by being willing to acknowledge their own mistakes and weaknesses and by being willing to tackle the tough stuff in a timely and tactful manner.

4. Remember Their Humanity

Because you are dealing with people, not machines, it is important to remember that true equality comes from treating people differently, not treating them the same. Picture three people standing at a fence that separates them from a football field. One is seven feet tall, one is four feet tall, and one is two feet tall. To give each of them (and those around them) equal ability to enjoy the football game, one needs a chair (so they don’t block the view of those behind them), one needs a small brick to stand on, and one needs a large crate to stand on.

Ensure Basic Needs Are Met: Taking care of fundamental human needs signals basic respect for the team’s everyday needs and comfort. Male-dominated environments can sometimes be blind to some of the basic needs of women. A manufacturing company I know of, for example, was suffering from production line stoppages because they had no women’s washroom in the manufacturing building. Once they installed a women’s washroom in the manufacturing building, productivity soared.

In what ways might you not be paying attention to people’s basic needs? Is everyone on the team aware of allergies and dietary needs, and are those accommodated in team events? Do people who need to do things like insulin injections or pump breast milk have an appropriate place to do so? Do you have proper repositories for sanitary napkins in the washrooms? When these seemingly small things are absent, people can feel unseen and unvalued.

Support Flexibility: Supporting a balance between professional commitments and personal lives demonstrates that you value them as people, not just profit centres. A respected and balanced personal life also has business benefits, as it tends to translate into enhanced professional commitment. Not all workplaces can offer the kind of work/life integration that COVID demanded of us all, but finding ways to create flexibility for different schedules is particularly important for women, as research shows that they still tend to carry a larger percentage of the work of caring for children, aging parents, and general household management.

5. Know Them to Grow Them

According to the Gallup Organization’s well-researched employee engagement framework, two of the key questions that determines whether your people are just “phoning it in” or giving it their all is, “Does someone at work care about me as a person?” and “Does someone at work encourage my development?” These two questions go together, because you need to know your people to grow your people.

Understand What Makes Them Tick: One of the most powerful practices you can implement to support this is doing regular “Coffee Catch Ups” with your people. Ideally you want to do these at least once per quarter if you have a larger team, but having them on a monthly basis for smaller teams is recommended. During this time, your goal is to not talk about work. You want to get to know them as a human being, not a human doing. We have a list of questions that you can ask in these regular connection sessions, but it can be as simple as “How was your weekend?”, “What’s your kid up to these days?”, “How are you enjoying the choir you joined?” We’ve had leaders report massive transformations in their “problem” employees simply from having one of these truly human conversations. Why do they work? Because, as Theodore Roosevelt famously said, “No one cares how much you know until they know how much you care.”

Support Lateral and Personal Development: The more you get to know your people as human beings, the easier it becomes to develop them. Knowing your people’s values and strengths allows you to delegate projects to them that match their talents, morph their job responsibilities to better complement themselves and their other team members, and support them to address goals and challenges outside of work that will help them be more powerful and present at work. In small businesses, where there are limited formal opportunities for career advancement, this is particularly important. Why? Because the opportunities for personal growth are always unlimited!

Creating a workspace where every individual, especially women, feels recognized and valued 91Ѽs deliberate practice. Developing the habits of deep listening, curiosity, inclusivity, building trust and growing relationships takes skill. Getting training for yourself and providing training for your team is a great place to start. But because the use of these skills is so deeply ingrained with our own human fears and biases, the biggest pitfall to avoid is a “one and done” approach. You and your people will need ongoing training, coaching, tools, and support to create a culture where everyone can truly thrive. Start today by taking steps to embody authentic, empathetic leadership in your daily interactions, but remember that you cannot do it alone. Set aside time soon to plan for building these essential people skills in your entire team and watch your stress levels go down and your profits go up!

If you’re ready to build a business where both people and profits flourish, reach out to info@kyoseicosulting.com for a free needs assessment. Our team is standing by to identify and support the unique needs of your workplace.

Kyosei Consulting International, Inc. is a leadership training, consulting, and executive coaching firm with over two decades of experience working with everyone from start-up entrepreneurs to companies on the Fortune 500. For more information, visit

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ARA and RoadSafetyBC Collaborate for Major Upgrades to Lien Regulation /ara-and-roadsafetybc-collaborate-for-major-upgrades-to-lien-regulation/ Tue, 05 Mar 2024 21:25:39 +0000 /?p=9749 The ARA and RoadSafetyBC Spearhead Progressive Updates in Vehicle Impoundment The ARA is pleased to announce a significant update to the Lien on Impounded Motor Vehicle Regulation (Lien Regulation) in collaboration with RoadSafetyBC. We are proud to share that this development is a culmination of our years-long partnership with RoadSafetyBC, working to implement much-needed improvements […]

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The ARA and RoadSafetyBC Spearhead Progressive Updates in Vehicle Impoundment

The ARA is pleased to announce a significant update to the Lien on Impounded Motor Vehicle Regulation (Lien Regulation) in collaboration with RoadSafetyBC. We are proud to share that this development is a culmination of our years-long partnership with RoadSafetyBC, working to implement much-needed improvements to the program. Our close collaboration with the Government of British Columbia, specifically the Hon. Minister Farnworth, has played a pivotal role in achieving these advancements. In our ongoing mission to drive positive change, we are committed to pushing our industry forward, ensuring that advancements like these not only benefit our members but contribute to the overall growth and development of the automotive sector.

Announcement:

The Superintendent of Motor Vehicles is updating the Lien on Impounded Motor Vehicle Regulation (Lien Regulation) to include new services to provide relief to impound lot operators (ILOs) as work on the broader rate analysis continues.

Effective March 4, 2024, ILOs may bill for standby, recovery, loading and securing, clean up and additional services (in lieu of dollies) 91Ѽd; additional details are included below. Vehicles impounded on or after March 4, 2024, are eligible for the additional service charges. Vehicles impounded prior to March 4, 2024, must be calculated using the lien rates in effect at the time the vehicle was impounded.  These rates do not include standby, recovery, loading and securing, clean up or additional services (in lieu of dollies) 91Ѽd..

Services added to the Lien Regulation align with the results of the rates survey conducted in Fall 2023.  Additional services selected reflect the services that ILOs provide most frequently and have the most financial impact on an ILO’s business.

A printable web form invoice is available on the RoadSafetyBC ILO ; however, due to low interest, we have discontinued the paper copies of the Vehicle Impoundment Invoice booklets (MV2714).

Note: There may be a delay to the Lien Regulation update on the BC Laws website, please refer to RoadSafetyBC website for up-to-date rate information.

As a reminder, ILOs are 91Ѽd to bill according to the services and rates set out in the Lien Regulation for towing and storage to facilitate vehicle impoundments authorized by the Motor Vehicle Act.  Please refer to the Vehicle Impoundment Calculator found on the Impound Lot Operator webpage, located under the forms and procedure manuals tab, if you wish to confirm that your billing is accurate.

Questions and feedback can be directed to the ILO Program at RSBCimpoundment@gov.bc.ca, or call 236-455-1932 within the Lower Mainland (toll free: 844-455-1932) during business hours.

Service Category Description

Standby: When an operator is instructed to wait with the truck before transporting or towing a vehicle.
Recovery: When the operator must relocate a vehicle to make it possible to safely secure it for transport.
Loading and Securing: When an operator secures a vehicle before transporting, including but not limited to:

  • securing one or more doors or loose parts on a vehicle;
  • applying a protective tarp or similar covering to a vehicle;
  • in the case of an electric vehicle, disconnecting a battery, fuse or quick connect in the vehicle;
  • loading a vehicle that is missing one or more tires or wheels; or,
  • loading the burnt vehicle.

Additional Services: When the operator uses a method, other than a dollie, to protect a vehicle during transport.
Clean-up: When an operator cleans or collects debris, parts, fluids or similar matters before transporting a vehicle.

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A Look Back and Ahead for Your Association /how-to-retire-wealthy-in-the-automotive-industry/ Wed, 28 Feb 2024 00:43:13 +0000 /?p=9716 2023 was a landmark year for the ARA, marked by significant achievements, successful initiatives, and strengthened partnerships that have laid the foundation for more growth and success for the automotive industry in British Columbia. The ARA remains dedicated to supporting and elevating the success of automotive entrepreneurs and professionals, and to creating an environment where […]

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2023 was a landmark year for the ARA, marked by significant achievements, successful initiatives, and strengthened partnerships that have laid the foundation for more growth and success for the automotive industry in British Columbia.

The ARA remains dedicated to supporting and elevating the success of automotive entrepreneurs and professionals, and to creating an environment where the industry can thrive. Your continued involvement and support are vital to this journey, and we look forward to achieving new milestones together.

Long-Term Viability

Throughout 2023, the ARA shared information with the provincial government to support and advance the industry. Our efforts resulted in rate increases for the collision repair and auto glass industries. At the start of the year, collision centres experienced a 6.6% labour rate increase, along with additional billable fees. On July 1, 2023, as part of a 3%-3%-3% deal announced in 2022, the collision repair industry saw rates increase from $77.56 to $82.68. For the glass repair industry, rates were raised from $50.81 to $55.38.

Additionally, our advocacy contributed to Minister Farnworth announcing a new rate structure for impound lot operators, complemented by new program improvements. RoadSafetyBC also funded a new industry-wide study to examine the current rate structure and recommend a fairer and more equitable system, independent of 91Ѽ. The study will not be completed until later in 2024 and will then have to be reviewed by the government internally before any official announcements are made. However, newly enhanced program improvements should be up and running before then.

The ARA continues to represent the interests and concerns of its members by participating in a variety of 91Ѽ industry liaisons, including areas such as collision, glass, recycling, and towing and recovery. We recently overcame challenges posed by non-disclosure agreements (NDAs) in these liaisons, resulting in a significant yet subtle victory for industry communication. As a result, minutes from the collision and glass repair industry discussions are now publicly available on the 91Ѽ’s website in the “Business Partners” section.

Hon. Minister Mike Farnworth
Skill Development

The ARA, in partnership with Axalta, successfully hosted two estimating classes in the Lower Mainland and Central Okanagan, led by Jeff Oldenettel of Collision Advice. These classes were designed to enhance estimating skills crucial for financial success, helping attendees avoid missed components or operations that could lead to leaving money on the table due to incomplete estimates.

Additionally, we embarked on a collaborative initiative with the recycling and collision repair industries to increase the utilization of recycled parts, focusing on communication, standards, and business practices. Each division identified and began addressing their top five issues. A sub-committee is set to develop long-term solution recommendations and industry promotion standards.

Partnering with EstimateScrubber, the ARA is now offering our members a specialized tool to help ensure fair compensation for their collision services. ARA EstimateScrubber identifies potential missed opportunities and overlooked items. It thoroughly reviews the estimate to help shops bill for what they are entitled to and highlights potential misses. Its distinct advantage is its adherence to 91Ѽ guidelines, optimizing accuracy and efficiency. Visit ara.bc.ca/EstimateScrubber to try this software first-hand and sign up for a free two-week trial.

In partnership with SkilledTradesBC, the ARA provides services for individuals who wish to challenge their qualifications to become licensed glass technicians. This includes a practical assessment where our independent assessors evaluate the technician’s skills in glass installation and glass repair. Once passed, the technician is provided a certificate number, which validates those approaching SkilledTradesBC to write their glass challenge exam. In 2023, 32 candidates were assessed.

Skilled Trades and Future Workforce Investment

Skilled trades certification now affects three automotive trades, requiring tradespeople to register as an apprentice or become certified journeypersons by December 2024. The ARA, in partnership with the Construction Foundation of B.C., is committed to supporting this transition with targeted training to improve apprentice completion rates, which currently stand at about 44%.

Our AutoCareersBC program and the have been instrumental in engaging youth and showcasing the diversity of the industry’s career opportunities. Our team participated in various outreach events including career and trades fairs, reaching demographics like newcomers to Canada, minority groups, and high school students.

The second annual Pedal Car Challenge allowed students from seven participating schools in B.C. to design, build, modify, and paint a toy pedal car. Schools got to choose how they incorporated the challenge into their term, whether it was incorporated into their curriculum, term projects, or after-school clubs. Visits to local repair shops provided students with hands-on experience, breaking down some of the industry stereotypes. All the kids who participated in the Pedal Car Challenge were amazed at how diverse and fun the sector could be.

The continues to host a job board exclusive to the automotive industry, with jobs posted weekly.

In 2023, our raised a record amount of $43,695 for future scholarships and bursaries, awarding $24,000 to eight deserving students in 2023. The funds raised have allowed us to create new bursaries and give multiple awards to broaden our scope and financial assistance to deserving recipients.

The proceeds from both live and silent auctions at the ARA Members Retreat and Gala Fundraiser event allowed us to surpass last year’s total, raising an unprecedented $43,645 for the foundation.
Events and Industry Engagement

The ARA’s 2023 events, including educational webinars, in-person training sessions, the Women in 91Ѽ Networking Night, and the sold-out Members Retreat and Gala Fundraiser in Osoyoos, were notable successes.

For the first time ever, the ARA’s annual Members Retreat drew two Ministers—Honorable Mike Farnworth, Deputy Premier and Minister of Public Safety and Solicitor General; and Honorable Andrew Mercier, Minister of State for Workforce Development. We were also graced by the presence of Chief Clarence Louie of the Osoyoos Indian Band, recipient of the Order of Canada in 2017, and an inductee into the Canadian Business Hall of Fame in 2019. The ARA is continually raising the bar and looking forward to next year’s event in Whistler where the Women in 91Ѽ event will be added to the weekend’s activities. Mark your calendar for September 26-28, 2024.

2023 Women in 91Ѽ Networking Night hosted by the 91Ѽ Retailers Association
Embracing Technology and EV Transition

The ARA has been actively working on projects to ease the industry’s transition to electric vehicles (EVs). Our is expanding into Manitoba while enhancing its digital presence across Canada. In 2023, EVfriendly aired its and launched its YouTube educational channel. Its social media posts have also received thousands of views. n is growing, and in 2024, we plan to spearhead some exciting new projects that will bring EV education to high schools through a new Careers in Clean Tech outreach program.

The ARA is also leading efforts in the extended producer responsibility (EPR) program for lithium-ion batteries, helping to ensure the best outcomes for the economy, industry, consumers, and the environment. OEMs have voiced their concern about EPR, and they are responding with their own volunteer solution (currently being tested in Quebec). In 2024, the government plans to incorporate a phased solution beginning with older NiMH batteries, typically found in older Prius models. The ARA is continuing its efforts to work with stakeholders and government on finding solutions for the later phases of EPR.

Research and Right to Repair

The ARA continues to conduct cutting-edge research to help keep industry informed about the latest technology, legislation, and economic changes affecting your business. In 2023, we completed our latest research project examining the impacts that electrification and automation will have on the service and repair industry. The research was funded through the provincial sector labour market partnership program, and MNP was commissioned to conduct the research.

The research summary is available for download here. It offers insights and conditions for labour attraction, training, and skills upgrading to help find ways to prepare for the next wave of technological change. The ARA has several other proposals before government that deal with such issues as labour attraction, training, and business development projects.

The Right to Repair initiative is playing a crucial role in meeting Canada’s zero emission targets. We are closely following Quebec’s implementation of Right to Repair legislation, as it is the first province in Canada to do so, and we are collaborating with the National 91Ѽ Trades Associations and the 91Ѽ Industries Association of Canada to find ways of improving accessibility to repair information for the independent service and repair network. Supporting the ARA means support for these initiatives.

In partnership with our sister associations in Saskatchewan and Manitoba, we have engaged AutoHouse Technologies to provide a detailed analysis of the marketplace compared to other crown insurance provinces. AutoHouse then provides quarterly reports that offer a detailed analysis of factors that influence efficiency and profitability, factors such as repairs, parts, cycle and touch times, and product mix. In 2024 we are looking to expand the report capabilities to allow for individual and regional performance analysis.

Continued Collaboration and Engagement

The ARA is committed to continue working with our industry partners and communicating with the government to support the automotive service industry and create an environment where automotive entrepreneurs can thrive.

We are actively advocating for fair compensation and the government’s support of the industry. Rest assured, our work is far from over!

Stay connected via our social media channels and website for the latest updates and announcements.

Thank you for your continued support and commitment. Together, we grow stronger. If you know someone who would benefit from joining the ARA, please invite them to join our association.

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Remembering Stanley Richardson: A Life of Music, Advocacy, and Leadership /remembering-stanley-richardson-a-life-of-music-advocacy-and-leadership/ Tue, 27 Feb 2024 18:57:40 +0000 /?p=9700 The ARA mourns the loss of its former president and a powerful industry advocate, Stanley Richardson. Cover photo courtesy of Michele Richardson Stan was born September 8, 1938, in Vancouver, B.C., and he passed away peacefully at the age of 85 on December 20, 2023. He is lovingly survived by his wife of 63 years, […]

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The ARA mourns the loss of its former president and a powerful industry advocate, Stanley Richardson.

Cover photo courtesy of Michele Richardson

Stan was born September 8, 1938, in Vancouver, B.C., and he passed away peacefully at the age of 85 on December 20, 2023. He is lovingly survived by his wife of 63 years, Rose; his son, Rick, with his wife, Jennifer; grandson, Tanner; daughter, Michele; daughter, Renee, with her husband, Erwin; brother, George, with his wife, Joy; and many nieces and nephews. Stan was pre-deceased by his brother, Cliff, with his wife, Shirley; and his sister, Patricia, with her husband, Lyle.

Living in Vancouver, Stan started playing the piano at age four. He would listen to a song and then he would teach himself how to play it. He continued with music all his life. In his teens, he jammed with many, including his friend Tommy Chong, and he continued his music career as he started up bands such as The Hi-Fives in the 50s. The Hi-Fives cut several records, which can be found on YouTube today (Fujikama, The Warrior, Mean Old Women, Cold Wind, Goin Away).

Stan and his band also played with other famous people such as Della Reese and Sammy Davis Junior, to name just a couple. They played often in local clubs around the Lower Mainland in places such as the New Delhi. Stan was the piano man they called “Red” due to his red hair.

Later he formed another band call The Blue Notes. Again, he played at local clubs and often played at The Variety Club to help the children in need.

Stan also had a love for cars and worked during the day in auto body, repairing cars at an early age. He met his wife Rose in 1960, and they were together since. He moved his family to Ladner, B.C. in 1971, and by 1977, he opened Ladner Auto Body Ltd. Stan joined the ARA in 1977, and among his many achievements, he became president of the ARA in 1992, when he became a powerful advocate for the industry.

Stan was respected by everyone. His son Rick followed in his footsteps, taking over the family business to continue the Ladner Auto Body legacy. This allowed Stan to retire, and although he retired from his music career and playing in clubs in the 70s, he still met up with fellow band members to have jam nights and play at special events.

Outside of work, Stan loved to travel with his family and friends. He will be missed by all. Stan’s wish was to not have a funeral. His soul lives on in the people he touched.

Rest in Peace Stanley Davis Richardson.

Photo courtesy of arbourmemorial.ca

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ARA Members Retreat and Gala Fundraiser Wrap Up /ara-members-retreat-and-gala-fundraiser-wrap-up/ Thu, 07 Dec 2023 20:08:26 +0000 /?p=9471 Growth and progress—the ARA celebrates the year in review. by Burhan Osman On September 29-30, 2023, the 91Ѽ Retailers Association (ARA) hosted its annual Members Retreat and Gala Fundraiser in Osoyoos, British Columbia. This sold-out event, held at Spirit Ridge Resort on the ancestral lands of the Osoyoos Indian Band, was a resounding success. Our […]

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Growth and progress—the ARA celebrates the year in review.

On September 29-30, 2023, the 91Ѽ Retailers Association (ARA) hosted its annual Members Retreat and Gala Fundraiser in Osoyoos, British Columbia. This sold-out event, held at Spirit Ridge Resort on the ancestral lands of the Osoyoos Indian Band, was a resounding success. Our primary goal was to host a memorable occasion where our valued members, friends, and colleagues could unite, unwind, and reflect on their contributions to our industry. With your generous support, we succeeded in achieving this objective.

Golf Tournament

This year’s annual golf tournament was hosted at the Sonora Dunes Golf Course, conveniently nestled within the beautiful Spirit Ridge Resort. We experienced an impressive turnout for the golf event, prompting the scheduling of two separate tee times to accommodate everyone who was interest. The first tee-off began at 8:00 a.m., and the second at 1:00 p.m. At noon, both groups gathered for a delicious BBQ lunch, complete with smokies, burgers, hot dogs, and a variety of refreshing beverages.

ARA-AGM-Event-Highlights
Daryll O'Keefe and Chris Peterson from Fix 91Ѽ Network
The ARA's Ken Hendricks at the Sonora Dunes Golf Course
A group of morning golfers had an erly start.
Trista Anger from BASF
Golfers enjoyed stunning views at the Sonora Dunes Golf Course.
A big shout out to D&M Recycling for sponsoring the golf event.

Chairman’s Reception

Following a successful day on the golf course, attendees convened in the courtyard of the resort for the Chairman’s Reception. Unfortunately, our chairman, Ron Tremblay, was unable to attend this year, and thus, his responsibilities fell to ARA Board Member Scott Waddle and ARA President and CEO Adrian Scovell. After brief introductions, Chief Clarence Louie took the stage. Chief Louie, who serves as the Chief and CEO of the Osoyoos Indian Band, extended a warm welcome to the attendees, emphasizing the significance of the Osoyoos people’s ancestral lands, especially since our retreat had fallen on the same weekend as National Truth and Reconciliation Day. Chief Louie’s words were followed by a smudging ceremony, led by a member of the Osoyoos Indian Band, to assist attendees in purifying their minds and spirits in preparation for the evening and the weekend ahead.

Jackie Anderson (Precision Auto Service) during the smudging ceremony.
Chief Clarence Louie with Kick Hall, who performed a smudging ceremony.
Scott Waddle, "Chairman for the Weekend," with ARA CEO Adrian Scovell

Annual General Meeting

The next morning, the day commenced with the Annual General Meeting (AGM), attended by members both in person at Spirit Ridge and virtually through Zoom. Following the AGM proceedings, CEO Adrian Scovell took the stage to provide members with a comprehensive overview of the ARA’s activities over the past year. He covered a range of topics, including ongoing government collaboration and initiatives, the ARA’s leadership in the B.C. electric vehicle sector, the growth and development of EVfriendly program, social media and publication metrics, and more.

Following Scovell’s presentation, members had the privilege of engaging with the Hon. Minister Andrew Mercier. Mercier addressed key industry challenges and discussed his ongoing work with the ARA to address and resolve these issues. He spent the remainder of the afternoon mingling with members, answering questions, and directly engaging with those in attendance. Before the start of the luncheon hour, we were once again graced by Chief Clarence Louie, who once again spoke and shared his insights with members.

Hon. Andrew Mercier, Minister of State for Workforce Development
Chief Clarence Louie addressing the crowd.
ARA's CEO and President Adrian Scovell

Gala Evening

Following a few hours of relaxation and regrouping, attendees convened in the Nk’Mip Conference Centre for the gala and fundraising event. After brief remarks and introductions from our CEO, we were honored by the presence of the Hon. Minister Mike Farnworth, Deputy Premier of British Columbia. Although he could not attend last year, Minister Farnworth did share an inspiring video message with members and the industry. This year, we were fortunate to have him in person, and he once again addressed our members, touching on the needs of members and collaborative efforts between the ARA and himself in the interests of industry.

Adrian Scovell and the Hon. Mike Farnworth
ARA anniversary members
Scholarships and bursaries 2023

Following Minister Farnworth’s speech, Scott Waddle presented our annual awards, including the ARA Member Anniversary Awards and the Entrepreneur of the Year Awards, which were bestowed upon two very deserving recipients, Steve Campbell and Walter Morse. Additionally, Waddle recognized the 91Ѽ Retailers Foundation Inc. (ARFI) scholarship and bursary recipients. Notably, last year, the foundation raised a record-breaking amount, allowing for more recipients than in previous years. After the awards presentation, members took a break to enjoy dinner.

Live Auction + Silent Auction Fundraiser

Shortly following dinner, the eagerly awaited pedal car auction began, led once again by ADESA’s Marc Bergevin. It proved to be an enormous success yet again, with every available pedal car finding a new owner. Notably, there was the grand unveiling of a pedal car crafted by a professional all-women’s team. The pedal car, designed in the likeness of a classic fire truck, featured functional lights, multiple horns, and more. This remarkable pedal car set a new record as the most expensive ever auctioned by the ARA. In addition to the live auction, this year we introduced a silent auction, with many of our generous members and sponsors contributing items. The proceeds from both auctions allowed us to surpass last year’s total, raising an unprecedented $43,645 for the foundation.

An all-female team unveiled their classic fire truck pedal car, along with Tim Brilz from BASF.
Jeff Peat and his wife, Stephanie
Marc Bergevin and John McDonald from ADESA put on a great show while performing the live auction.

Outro

We are grateful to our members for their vital role in the success of the 2023 Members Retreat and Gala Fundraiser. This event highlighted the significance of uniting industry professionals to nurture relationships, share ideas, and collectively drive our industry forward. Your dedication is invaluable in our journey toward progress and growth.

APT Auto Parts team
DM Auto Recycling team

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The ARA Awards Two Outstanding Entrepreneurs of the Year /the-ara-awards-two-outstanding-entrepreneurs-of-the-year/ Thu, 07 Dec 2023 04:40:06 +0000 /?p=9439 Every year, the 91Ѽ Retailers Association (ARA) recognizes the member businesses and individuals who have gone beyond the expected in their commitment to the industry and the Association. by ARA staff The ARA’s Entrepreneur of the Year award is conferred on a member who has a passion for the automotive industry, an understanding of best […]

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Every year, the 91Ѽ Retailers Association (ARA) recognizes the member businesses and individuals who have gone beyond the expected in their commitment to the industry and the Association.

The ARA’s Entrepreneur of the Year award is conferred on a member who has a passion for the automotive industry, an understanding of best business practices, and a compelling vision for the industry’s future.

Nominees for this award are typically characterized by their forward-thinking attitude, meticulous planning skills, positive interpersonal skills, positive community influence, solid ethics and integrity, and relentless desire for self-improvement.

Identifying this year’s winner presented a challenge for the ARA board. With two exceptional nominations, the board found itself in a deadlock, resulting in two tied votes. Given the outstanding contributions of both nominees, the board decided to honour both individuals at the association’s Members Retreat and Gala Fundraiser, held in Osoyoos, B.C., September 29-30, 2023. Unfortunately, Walter Morse could not attend in person.

WALTER MORSE

High Caliber Auto Collision and Repair, Creston, B.C.

Walter Morse’s journey into the industry began with his family’s business as a teenager. His varied experience includes roles in auto recycling, towing, and working at different collision shops before establishing his own in 2008.

While expressing his gratitude for the ARA’s Entrepreneur of the Year award in an interview prior to Members Retreat and Gala Fundraiser, Morse said: “I am very humble about being nominated. I do love and enjoy our industry—I am passionate about it.” He credited his success to the collective effort of his staff: “I always wanted to give back to my employees. It’s the people in the building that make [the success of the business] happen every day.”

In 2020, Morse joined the ARA’s to elevate his shop’s standards. “We as business owners in the collision industry need to meet those standards and evolve past them. This has given us the opportunity to achieve professionalism and give customers a great experience starting from the first contact,” said Morse.

To stay at the forefront of industry, Morse has broadened his shop’s offerings, updated equipment, enhanced its paint and cleaning methods, and integrated a computerized management system.

Morse is also invested in continuous learning, evident from his collaborations with DRIVE (a top automotive, collision, and truck repair consulting and training group), and PPG’s Green Belt Training (a program that teaches the proven science behind process improvement and the implementation of practical solutions for driving best-in-class performance at collision centres).

Walter Morse, High Caliber Auto Collision and Repair

Morse has also become part of the QA group and the Western PPG group to improve shop culture around continuous improvement. Morse is also growing his staff by implementing a fast lane to provide his apprentices with an opportunity to complete work on vehicles with support.

Most recently, Morse has started collaboration with KaizenHub, a program for continuous improvement. ■

STEVE CAMPBELL

Super L'Auto Recyclers, Chilliwack, B.C.

With a legacy dating back to 1989, Steve Campbell’s commitment to the automotive world is obvious. Starting in the industry at age 12 and subsequently stepping into his father’s shoes, Campbell now serves as the company’s vice president.

Both Campbell generations have actively contributed to the association over the past three decades, particularly in liaison roles with 91Ѽ and other committees.

Campbell holds himself and others in the industry to the highest standards and leads by example. His facility is a gold member in the 91Ѽ Recyclers Environmental Association (AREA) and holds one of the highest environmental scores of the entire industry.

Furthermore, Campbell and his employees have all completed their training 91Ѽments for the ARA Recycler Certification and EVfriendly programs.

Campbell’s devotion is not limited to business. He is actively involved in community service, especially with local schools.

Campbell is highly respected among his peers for his dedication and contributions to the automotive industry.

Steve Campbell, Super L'Auto Recyclers

While expressing his gratitude for the ARA’s Entrepreneur of the Year award, Campbell said: “A big thanks to Brad Campbell, Shelly Campbell, Lori Campbell, Stacy Gill, and the best crew around this business, including Robert Mott, Joe Martin, Russ Booth, Steve Hofley, and Fraser Dreger. You all play a huge role in our company.”

Having been in the industry for 35 years, Campbell sees this award as a tribute to his father’s foundational work that paved the way for today’s success. ■

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Artificial Intelligence in the Estimating Processes /artificial-intelligence-in-the-estimating-processes/ Fri, 20 Oct 2023 22:20:17 +0000 /?p=9382 Will the integration of artificial intelligence (AI) pose a risk to the collision repair industry, or will it enhance the overall quality of service? by David Ribeiro There are moments in history when we can identify updates that change the industry forever. The adoption of unibody construction and the implementation of advanced driver-assistance systems (ADAS) […]

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Will the integration of artificial intelligence (AI) pose a risk to the collision repair industry, or will it enhance the overall quality of service?

There are moments in history when we can identify updates that change the industry forever. The adoption of unibody construction and the implementation of advanced driver-assistance systems (ADAS) serve as two such examples. Is AI that next defining update?

91Ѽ has announced the adoption and implementation of the Mitchell Intelligence Review (MIR) starting October 17, 2023. However, 91Ѽ has provided no details yet about how they intend to use this system, its potential impact, or any benefits that the industry might derive. The information about MIR on provides only a basic overview of its AI capabilities.

91Ѽ’s announcement (sent to Collision Repair Program partners on October 12, 2023) has stated that the corporation’s intent is to modernize the material damage business while delivering on their commitment to keeping rates affordable for British Columbians. Could this be a tool that provides positive outcomes for assisting 91Ѽ in resolving delays in repair estimate authorizations and repairability decisions, or could it have negative consequences for the industry?

The reality is we have an industry that is already struggling to remain viable due to the impact of manpower shortages that are affecting its ability to service clientele. In this environment, having a program that could result in further negative impacts to industry would be short sighted.

And what about AI itself? Could it be beneficial? It really depends on your perspective. AI is likely to transform and revolutionize the automotive sector from a new vehicle development point of view, offering advances in autonomous vehicles and intelligent traffic management. It could also shape a future where mobility is safer, more efficient, and more connected than ever before.

What about the use of AI by insurance companies? What could this transformation look like? Industry already utilizes estimating systems that consistently and rationally determine the hours needed for vehicle disassembly and reassembly hours of operation. These systems also dictate the hours 91Ѽd to complete refinish operations. However, these systems do not resolve all repair 91Ѽments, such as identifying the number of hours 91Ѽd to complete repairs to damaged panels.

So, industry is left with the most important question: What direction do insurers such as 91Ѽ plan to take with AI? Will AI take further control from industry? Will AI control repair hours based on images?

Experience with our insurance provider demonstrates many operations are under scrutiny or eliminated by modifications to policy. The most recent example was that says: “The value of any item not listed (selectable and approved for payment in Mitchell or is expressly and specifically authorized for payment) is included in the applicable labour rate.” This has expanded to include even those items specifically noted by Mitchell as not included operations.

Industry is aware of the measures taken by insurers to control costs, measures that limit the inclusion of operations they deem outside their policy, or efforts to pass costs on to the industry. When you consider insurer collision repair programs that provide other oversight that lists 91Ѽments, expectations, and punitive measures for non-compliance, you start to become concerned about any remaining area of control by industry.

Truly, the only control exercised by a shop is based on their skill in interpreting the hours and operations necessary to complete a repair. This is based on their years of expertise, their 91Ѽ to a multitude of damage scenarios, the use of OEM repair guidelines, and the application of policies and procedures to ascertain operations that are included (versus those that are not).

My hope is our insurer uses AI to promote the use of OEM repair processes and calibrations to encourage industry to complete repairs to ensure that customers receive a repaired vehicle capable of responding to a future accident as originally designed.

So, will the adoption of AI be a threat to industry or a method to improve overall service? Time will tell.

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91Ѽ Apprenticeship Funding Incentive /icbc-apprenticeship-funding-incentive/ Fri, 01 Sep 2023 13:44:07 +0000 /?p=9354 In response to the pressing issue of a growing shortage of skilled labor in the collision repair industry, 91Ѽ is dedicated to making a difference. We want to bring your attention to an important update: the closing date for eligibility regarding 91Ѽ cohort grants for apprentices and employers is fast approaching on September 30, 2023. […]

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In response to the pressing issue of a growing shortage of skilled labor in the collision repair industry, 91Ѽ is dedicated to making a difference. We want to bring your attention to an important update: the closing date for eligibility regarding 91Ѽ cohort grants for apprentices and employers is fast approaching on September 30, 2023.

As of now, there are nearly 300 apprentices working within Collision Repair Program facilities. Surprisingly, just over a third of them have taken the opportunity to register for the cohort grant. If your facility employs an apprentice, we strongly urge you to consider registering them for this valuable apprenticeship incentive.

It’s worth noting that apprentices don’t need to complete a specific training level to be eligible for cohort registration. They can qualify for payments through to September 30, 2028, as they make progress towards their certification. These apprenticeship funding incentives have been thoughtfully designed to nurture and develop the skills and talents of individuals in British Columbia aspiring to build a rewarding career in the collision repair industry.

Let’s dive into the details:

91Ѽ is providing Auto Body and Collision Technician apprentices, 91Ѽ Refinishing Technicians, and 91Ѽ repair facilities that employ them, with:

  • A one-time, $1,500 tool grant for eligible apprentices upon successful Level 1 completion to help offset the initial cost of trade tools.
  • Compensation for 91Ѽ collision repair facilities that employ eligible apprentices – $1,000 for each training level completed by an apprentice.

Eligibility

Any apprentice (new or existing) enrolled in the Auto Body and Collision or 91Ѽ Refinisher Technician apprenticeship, registered with SkilledTradesBC (formerly the Industry Training Authority), employed at an 91Ѽ Collision Repair Program or 91Ѽ Commercial Collision Repair Program facility, and who are listed in Entegral between October 1, 2022 and September 30, 2023.

Intake process and action 91Ѽd

Intake eligibility will occur from October 1, 2022 to September 30, 2023. Please note, we will not be accepting applicants into the program outside of these dates.

Repair facilities will need to take the following steps to register an apprentice:

  • Enter the apprentice into Entegral
  • Notify 91Ѽ that you have an eligible apprentice by emailing supplierprograms@icbc.com

91Ѽ will validate the information and issue payment by cheque to either the apprentice and/or repair facility, whichever is applicable.

Additional information can be found .

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WorkSafeBC Urges Employers to Protect Workers from Smoke Exposure /worksafebc-urges-employers-to-protect-workers-from-smoke-91Ѽ/ Wed, 23 Aug 2023 23:49:43 +0000 /?p=9344 As wildfires continue to affect B.C.’s Southern Interior, employers and workers must remain vigilant about the potential health risks posed by smoke 91Ѽ, such as respiratory illness and eye irritation. by WorkSafeBC “Breathing in smoke can be dangerous for workers, as it is a form of air pollution that contains a complex mixture of harmful […]

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As wildfires continue to affect B.C.’s Southern Interior, employers and workers must remain vigilant about the potential health risks posed by smoke 91Ѽ, such as respiratory illness and eye irritation.

“Breathing in smoke can be dangerous for workers, as it is a form of air pollution that contains a complex mixture of harmful gases, fine particles, and chemicals,” says Colin Murray, senior manager in WorkSafeBC’s Risk Analysis Unit. “Prolonged 91Ѽ can lead to a range of health issues, including respiratory problems, an aggravation of asthma, eye irritation, and increased susceptibility to respiratory infections.”

Individual responses to smoke vary, with certain groups being more vulnerable to its health impacts. Specific worker populations should limit their 91Ѽ, including those with pre-existing conditions like asthma, chronic obstructive pulmonary disease, heart disease, and diabetes; pregnant individuals; elderly people; and those with current or recent respiratory infections such as COVID-19. Healthy individuals can also be affected and should watch for symptoms such as coughing, sore throat, eye irritation, and headaches, and then reduce 91Ѽ as needed.

As the most effective means of protection, employers must eliminate smoke 91Ѽ wherever possible for both indoor and outdoor workers. Where elimination is not possible, employers must minimize 91Ѽ by implementing the following controls as practicable:

  • Limit strenuous outdoor work.
  • Encourage breaks in spaces with better indoor air quality.
  • For outdoor workers, ensure proper N95 respirator fit, guided by occupational health experts.
  • Rely on the air quality health index (AQHI) when scheduling outdoor work activities and determining the 91Ѽd controls, including appropriate PPE.
  • Supply ample water, as hydration is key to reducing inflammation.
  • Set up portable HEPA air cleaners in specific indoor areas to ensure clean air.
  • Consult with a qualified HVAC technician or ventilation engineer to evaluate and adjust HVAC systems.
  • Advise workers in vehicles to keep vents and windows closed and operate the air conditioning in “recirculate” mode. Workers should open the windows occasionally in areas with good air quality to prevent carbon dioxide from building up inside the vehicles.
  • Collaborate with workers and joint health and safety committees or representatives to devise plans for workers with chronic conditions, keeping necessary medications on hand.

WorkSafeBC emphasizes that effective risk management 91Ѽs ongoing monitoring, evaluation, and adaptation of control measures based on changing conditions. Employers should regularly consult with their workers to assess the effectiveness of their wildfire smoke controls and adjust as needed.

Employers in B.C. are 91Ѽd to:

  • Conduct a risk assessment to determine the most likely emergency situations in your workplace.
  • Develop appropriate written procedures for evacuation or rescue.
  • Provide well-marked means of escape in the event of an emergency.
  • Ensure that emergency procedures consider the safety of disabled workers.
  • Conduct drills at least once every year.
  • Provide training to employees in emergency procedures and fire prevention.
  • Have first aid resources onsite.
  • Provide appropriate personal protective equipment for workers doing the rescue or evacuation.

Resources

  • Media backgrounder:
  • Information sheet:
  • Information sheet:

About WorkSafeBC
WorkSafeBC engages workers and employers to prevent injury, disease, and disability in B.C. When work-related injuries or diseases occur, WorkSafeBC provides compensation and support to people in their recovery, rehabilitation, and safe return to work. We serve 2.6 million workers and 270,000 employers across B.C.

For more information, contact:
Media Relations, WorkSafeBC
Email:media@worksafebc.com
Tel: 604-276-515

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